Walgreens - Marlborough, Massachusetts

renateiras v

I tried to use a gift card (Walgreens gift card) and your cashier didn’t know how to used it but at least she tried. She called someone to help his name was Luis (no name tag on) and he didn’t even try to enter the numbers of the gift card or anything and he just said they can’t take it.
I’ve used digital gift cards many times before in other Walgreens. Please coach your team better to prevent this inconvenience. It’s just unbelievable.

Jeffrey Wins

Incident Details:

Initial Appointment (June 17, 2024): My mother had an appointment for Pneumonia and Shingles vaccinations at 5:00 PM. Upon arrival, we were informed that the store had run out of the Pneumonia vaccine. This necessitated scheduling a new appointment for the missed vaccination.

Rescheduled Appointment (July 2, 2024): We booked another appointment for the Pneumonia vaccine at 5:45 PM. According to Walgreens' online scheduling system, this time slot was available, and the appointment was confirmed. However, upon our arrival, the pharmacy store manager on duty, Kimmie Nguyen, refused to administer the vaccine. She stated that vaccinations are not given one hour before closing time, which was not mentioned during the online booking process. This refusal, despite having a valid appointment, caused significant inconvenience.

Third Attempt (July 3, 2024): We returned to the store at 1:00 PM the following day, hoping to resolve the issue and receive the vaccination. Unfortunately, Kimmie Nguyen again refused service, citing safety concerns due to our previous day's disagreement. This response was both unprofessional and unjustified, particularly given that the appointment was made through the Walgreens system, which implied that service would be available at the scheduled time.

After visiting the store three times, my mother still has not received her Pneumonia vaccination. This series of events demonstrates a severe lack of professionalism, adherence to customer service standards, and a failure to honor confirmed appointments made through Walgreens' own system.

I expect Walgreens to address this issue promptly and ensure that such incidents do not recur. Additionally, I request an official apology from Kimmie Nguyen for her unprofessional behavior and a guarantee that my mother will be accommodated for her vaccination at the earliest possible convenience without further complications.

I am also bringing this matter to the attention of the Massachusetts Board of Registration in Pharmacy to ensure that they are aware of the issues at this specific Walgreens location.

Jurgen Frasch

I had an exceptional customer experience today, 4/28/24. I needed non US Passport photos and I had Miguel assist me, and he did a fantastic job, not just getting the photos right, but watching him how he interacted with other customers when it got busy and showing empathy to one of his colleagues that didn't feel well. That's the attitude and finesse that every company is looking for in employees. Miguel will go places in his future.

Phil Knutel

Not sure about all the negative reviews. I had a bit of a wait to speak to the pharmacist when I called, but everyone was extremely polite and helpful!

Kellie Wilson

Why do you even bother working with western union!? Because every week I come there to RECEIVE money..the young Spanish guy that thinks he is all that and isn't and very rude seems to have an issue because he has to go out back and get money.. I've never had an issue with any of the workers except him..please dont do western unions and then have the employees lie..because today when I went in all of a sudden the machine was down.. I only go there because it's on my way to my job..but for sure now market 32 will get my western union business and cvs will get my product business..but that Spanish guy and you all know who I'm talking about is horrible..he seems miserable even working there..so bro why bother even staying..again I only go there cuz it's on my way to work..but that store doesn't have alot of products versus other stores..but that main Spanish guy he is the one that caused me not to go back..he is so miserable and isn't a role model for other workers that is clear..and he is the one that has to authorize western unions..so you know who I'm talking about

Matthew Place

This Walgreens is always out of stock of everything important. No joke , I live next store, and monthly they lack , basic stuff stores carry, like milk, amongst other things, for instance, they have buy one get one sales, but only have on of the item in stock, this happens all the time! I mean daily, they are definitely losing lots of sales and potential weekly /monthly customers who find it that much easier to go to CVS, that is well stocked btw, I've been an off and on customer of this Walgreens for years and it is really bad, the ordering is all off monthly, they don't order things that run out , but stuff that is not bought sits on the shelf for months , I worked in Walgreens before I would be appalled to say I worked at this one ,specifically.

Kayla Alley

I was on the phone for over thirty minutes today. My phone got picked up and then put down and picked up again and then put down. When I went in person I spoke to the one pharmacist on duty at the Granger Blvd location. I told him I was on the phone for 30 minutes. He said he was the only pharmacist on there and that he did not have time to answer the phones. He said he had seven people waiting on the phones at that moment. He then spoke to his co-pharmacist and told her not to pick up the phone. I have a problem with this because pharmacists are supposed to be trusted and can also be called upon for medication side effects and emergencies.

Pamela Hickman

The pharmacist Jimmy is so rude there, every time he is there, he is nasty to me. He won't bag anything, I asked him to bag my sodas and he so rudely was like it's hard for me to bag anything because I have a barrier here and threw the bag at me, and when I asked for a second bag to double bag, he threw it at me too, I don't have any problems with any of the other techs there or any of the actual walgreen employees. I made sure to ask him his name so I could complain today ( which i did) and i took the store managers name and number to call her on Monday which I intend to do. He is just a nasty rude guy.